Welcome to Affordable Lighting's Website Terms and Conditions for use. These Terms and Conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this Website.
For questions relating to these Terms and Conditions please contact us by e-mail.
Delivery Policy
We aim to dispatch all orders between 2 - 5 working days of receipt subject to payment clearance and stock availability. All goods are sent first-class within mainland UK.
We aim to fulfil all orders from stock. If any item(s) cannot be dispatched within a reasonable time the customer will be notified of the likely delivery date and invited to confirm acceptance of this or be granted a reimbursement for the value of that item(s).
Shipping charges
All orders over £50 are delivered free of charge to mainland UK
Orders £49.99 and below will incure a £10+VAT postage and packing charge. There are different charges for Scottish Highlands, Isle of Mann, Northern Island and Isle of White. Please contact us for more details.
Refund, replacement and cancellation terms
Affordable lighting want you to be happy when you shop with us. We therefore have a no quibbles return policy. Any faults or damage must be reported within 2 days. Any unwanted products carry a 7 day money back guarantee. Please email us for a returns number. Unfortunately, we cannot accept returned items without a returns number. This does not affect your statutory rights.
Refunds and exchanges will be subject to the item being returned to us in its original condition. That is, unused, all labels intact, and in its proper resalable packaging. A full refund will not be given if the item is not able to be sold again as new. The customer shall be held liable for the return of the item(s). A minimum charge of £10+VAT will be deducted from the the value of refunded items to cover our administration and postage and packaging costs. Affordable Lighting will only refund the postage of returned goods if the item is faulty. Any returned special orders will in incur a 25% handling charge. You will be notified if your order is classed as a special order
We insist a reputable courier service is used for all returns.
Subject to the goods being returned in their original condition, a refund will be issued, or an exchange will be organised. We will also be happy to refund the purchase price in full if the return results from a defective item.
Please ensure that the package is wrapped securely and give the reason for the return. Then send it to: Affordable Lighting, PO Box 14870, Alcester B49 9BJ GB.
PRODUCT
All products conform to British standards.
All dimensions and descriptions are accurate to the best of our knowledge.
All products come with required lamps free of charge.
WARRANTY
All products carry a 1 year warranty (with the exception of light bulbs).The maximum wattage bulb will be supplied if in stock.
In the event of a fault the product will be repaired or replaced depending on the fault that has occurred.
The warranty will be void if the item is considered to have been fitted incorrectly or been used in a manner not intended for the purpose supplied.
Exterior Light Guarantee Against Corrosion - All guarantees are against corrosion. This guarantee will not apply to products if installed in areas of salty or acidic atmospheric conditions.
INSTALLATION
A qualified electrician must install all fittings supplied. Any incorrect installation may result in warranty void.
We will not accept liability for any personal injury that occurs as a result of improper use or installation. We will not be held liable for any electrician charges that result from a faulty light fitting
Currency of transactions accepted
UK mainland delivery only. Pound sterling only.
Currency of transactions accepted
UK mainland delivery only. Pound sterling only.
Tax
VAT is charged on all prices shown in line with the current UK rate.
Export restrictions
At this time we do not ship goods outside of the United Kingdom.
Privacy Policy
All information shared with Affordable Lighting is used to fulfil orders only and no information is shared with third parties. Affordable Lighting complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.
Credit Card Security
Our store uses encrypted credit card processing with HSBC for online transactions.
WEEE Regulations:
Affordable Lighting Ltd comply with the Waste Electrical and Electronic Equipment (WEEE) Directive. We offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. To find out more please
click here
Contact Information
Postal Address: Affordable Lighting, PO Box 14870, Alcester B49 9BJ GB
Telephone: 01789 766833
Email:
customerservices@affordablelighting.co.uk