Affordable lighting want you to be happy when you shop with us. Any faults or damage must be reported within 48 hours uopn receipt of orders. Any unwanted products carry a 14 day money back guarantee. Any products that are damaged or faulty upon delivery will be replaced, unwanted or unsuitable products are to be returned at the customers expense.
Please email us for a returns number and the reason for the return. Unfortunately, we cannot accept returned items without a returns number. This does not affect your statutory rights.
Our email address is [email protected]
Refunds and exchanges will be subject to the item being returned to us in its original condition. That is, unused, all labels intact, and in its proper resalable packaging. A full refund will not be given if the item is not able to be sold again as new. The customer shall be held liable for the return of the item(s). A minimum charge of £5.99 will be deducted from the the value of refunded items to cover our administration and postage and packaging costs. All made to order products are non-returnable. If you are unsure whether a product is made to order please contact us.
We would advise using a reputable courier service for all returns.
Subject to the goods being returned in their original condition, a refund will be issued, or an exchange will be organised.
Please ensure that the package is wrapped securely and give the reason for the return. Then send it to: Affordable Lighting, Unit 12 Arden Business Centre, Arden road, Alcester, Warwickshire, B49 6HW.